What Should I Do if I Can Find a Wi-Fi Network but Cannot Connect to It?

What should I do if I find a Wi-Fi network but cannot connect to it?

If the device can find the Wi-Fi network, but cannot connect to the Wi-Fi, you can follow the steps below to troubleshoot: (See Figure 1)

【Figure 1】

1. Check if the wireless router is working normally: You can use other mobile phones or digital products to connect to the Wi-Fi signal. If you can connect and surf the Internet normally, the router can work normally, and the device which cannot be connected is failed.


2. The phone is turned on airplane mode: Check whether the phone is turned on airplane mode. Turning on airplane mode will cause the phone to turn off the network function.


3. Password error: Check whether the password of the router Wi-Fi hotspot is entered incorrectly. To modify the password of the hotspot, please refer to: How to Modify the Wi-Fi password and wireless network name? .


4. The router is down: If you use the router for a long time, the router may appear to freeze. You can restart the wireless router after powering off the router for 5 minutes.


5. Mobile phone or router network settings are abnormal: Consider restoring router factory settings and mobile phone network settings, please refer to: Restore Router factory settings.