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Found a Wi-Fi Network but Can’t Connect? What to Do
If your device can detect a Wi-Fi network but fails to connect, the issue may be caused by incorrect settings, temporary router problems, or device-related errors. Follow the troubleshooting steps below to identify and fix the problem. (See Figure 1)
【Figure 1】
1. Check whether the wireless router is working properly:
Try connecting to the same Wi-Fi network using another phone, tablet, or computer. If other devices can connect and access the internet normally, the router is functioning correctly, and the issue is likely with the device that cannot connect.
2. Make sure Airplane Mode is turned off:
Check whether Airplane Mode is enabled on your phone or tablet. When Airplane Mode is on, all wireless connections—including Wi-Fi—are disabled.
3. Verify the Wi-Fi password:
Ensure that the Wi-Fi password is entered correctly, paying attention to uppercase and lowercase letters. If you need to change the Wi-Fi password or network name (SSID), refer to: How to Modify the Wi-Fi Password and Wireless Network Name.
4. Restart the router:
If the router has been running for a long time, it may become unresponsive. Power off the router completely, wait about 5 minutes, then turn it back on and try connecting again.
5. Reset network settings if necessary:
If the problem persists, network configuration issues may be the cause. Consider restoring the router to factory settings or resetting the network settings on your phone or device. For detailed steps, see: Restore Router Factory Settings.
