What should I do if the WiFi connection is normal but I cannot access the Internet?



If the device can detect the WiFi signal and connect to it, but cannot access the Internet, you can follow the steps below to troubleshoot:




  1. Check for arrears: Call the operator’s customer service phone to check whether the status is arrears. If the arrears is paid, the optical modem and router can be powered off for 5 minutes and then restarted;< /li>
  2. Check the wiring: Check whether the network cables between optical modems, routers, computers and TVs are loose, and whether there are obvious breaks in the network cables. If it is an optical fiber, it is necessary to check whether the optical fiber is bent, which will also affect the normal transmission of the signal.

  3. Check the light status of the optical modems: (See Figure 1)
    IP:/imgs/img4.png

    【Figure 1】


    • POWER light: If this light is off, it means that the device is not powered and you need to check the power strip or power adapter.

    • Optical fiber (PON) light: If this light is off, it means that the device is not registered and all network services cannot be used. In this case, you need to contact the operator to send maintenance personnel to deal with it.

    • Optical signal (LOS) light: It is normal when this light is off. If this light is on, you need to contact the broadband provider to send maintenance personnel to deal with it.

    • Local Area Network (LAN) light: If this light does not light up, the network cable interface may be loose, or the network cable is faulty. Re-plug or replace the network cable to solve the problem.



  4. Check the router: You can power off the router, wait 5 minutes, and restart it. (See Figure 2)
    IP:/imgs/img5.png

    【Figure 2】


    • Power indicator light: Continuous and steady light indicates that it is properly connected to the power source.

    • Internet indicator light: Steady light means it is connected to the network, and it flashes when there is data transmission.

    • 2.4 GHz WiFi indicator: It is always on and flashes when there is data transmission using 2.4 GHz channel.

    • 5 GHz WiFi indicator: It is always on and flashes when there is data transmission using 5 GHz channel




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