Phone Connected to WiFi but No Internet Access? How to Fix It

Phone Connected to WiFi but No Internet Access? How to Fix It

If other devices can connect to the internet through the same Wi-Fi network but your phone cannot, the issue is usually related to your phone’s network settings. Follow the steps below to troubleshoot and fix the problem.

1. On your phone’s home screen, open the Settings app. (See Figure 1)

【Figure 1】

2. In the Settings menu, tap WLAN or Wi-Fi. (See Figure 2)

【Figure 2】

3. Locate the Wi-Fi network you are currently connected to. You may see a message such as Connected but no internet access. (See Figure 3)

【Figure 3】

4. Tap the arrow or settings icon next to the connected Wi-Fi network to open its detailed settings page. If the IP settings are set to Static, this may be causing the problem, as the router’s IP address must match the first three segments of the IP address configured on your phone. If they do not match, the phone will not be able to access the internet. (See Figure 4)

【Figure 4】

5. Finally, change IP settings to DHCP, then reconnect to the Wi-Fi network. This should restore normal internet access on your phone.