IP
In recent messages and inquiries, I’ve noticed that the issue of 'portable WiFi connecting but not accessing the internet' is quite common.
In my previous article, I explained why portable WiFi connects but cannot access the internet. This article will directly guide you on how to fix this issue.
Solutions
Step 1: Check and Replenish Data Plan
First, check whether your data plan has been exhausted. If so, log in to your carrier’s website or app to check your remaining data and recharge or adjust the plan as needed.
Do it as follows:
- Open the carrier’s website or app.
- Check the current data usage.
- If the data is used up or the plan has expired, choose to recharge or change the plan.
Step 2: Check the SIM Card
If the SIM card is faulty, try removing and reinserting it, ensuring the slot is clean and making good contact. If the problem persists, try replacing the SIM card or contacting the carrier for assistance.
Do it as follows:
- Turn off the device and remove the SIM card.
- Check for oxidation or damage on the SIM card.
- Gently clean the metal contacts with an eraser and use an alcohol wipe to clean the slot.
- Reinsert the SIM card until you hear a "click" sound.
- Restart the device.
If the issue persists, insert the SIM card into a mobile phone. If it works on the phone, the issue lies with the device; otherwise, it is a problem with the SIM card.
Step 3: Check WiFi Signal Strength
If the device shows a weak WiFi signal, try adjusting the position of the portable WiFi device, avoiding walls, buildings, and other obstructions to ensure good signal coverage.
Do it as follows:
- Observe the signal indicator on the portable WiFi device. If it is red or only has one bar, the signal is too weak.
- Move closer to the portable WiFi device or place it in an open area, avoiding basements, hallways, or other areas with weak signals.
Step 4: Check APN Settings
Do it as follows:
- Connect to the portable WiFi network.
- Open a browser and enter the management address (commonly 192.168.0.1 or 192.168.1.1).
- Enter the admin username and password (usually admin/admin or check the manual).
- Navigate to "Network Settings" or "Mobile Network" options.
- Find the "APN" or "Access Point" settings.
- Verify the current APN parameters.
- If the APN settings are incorrect, modify them accordingly and save the changes.
Step 5: Handle Device Issues
If the device overheats, turn it off and let it cool down in a well-ventilated area.
If the issue persists, it could be a device malfunction. Consider contacting the manufacturer for repair or replacement.
