Why Am I Able to Log into Apps Using WiFi, but Unable to Open Web Pages?


Have you ever encountered a situation where your WiFi connection is successful and you can log into Apps such as Skype, but you are unable to open web pages? If you have, I can imagine how frustrating you can be. But did you know that many people have experienced this problem, not just you?

In this article, we will explore the reasons why WiFi can connect successfully but cannot open web pages, and teach you how to solve this network problem.

Browser Cache Issues

When you visit a website, the browser automatically records many cache files that can help you access the website faster. However, sometimes these cache files may have problems, causing the browser to fail to load the web page content correctly.

Solution: Clear the browser cache. The methods for clearing cache in different browsers may vary slightly, but basically, you can find the "Clear Cache" or "Delete Browsing Data" option in the browser settings. After clearing the cache, try to revisit the webpage and see if it can load successfully.

Chrome: Open Chrome → click "Settings" → click "Privacy and Security" → click "Clear Browsing Data" → select the types of cache you want to clear (it is recommended to clear all cache), and finally click the "Clear Data" button.

Apple Safari: Open Safari → click "Safari" → click "Preferences" → click "Advanced" → check "Develop" → select "Clear Cache", and finally click the "Clear" button.

Microsoft Edge: Open Edge → click "Settings" → click "Privacy, search, and services" → click "Choose What to Clear" → select the types of cache you want to clear (it is recommended to clear all cache), and finally click the "Clear Now" button.

Browser Cache Issues

DNS Server Issues

DNS servers are responsible for converting website names to IP addresses so that you can access the website. If there's a problem with the DNS server, your browser may not be able to find the correct IP address, which can lead to you being unable to browse web pages.

Solution: Change the DNS server. You can change the DNS server to another reliable DNS server, such as Google DNS ( and or Cloudflare DNS ( and After changing the DNS server, try accessing the web page again to see if it can be successfully loaded. Click here to see the steps to change the DNS to on your phone/computer.

DNS Server Issue

Network Configuration Issues

If the network settings on your device are incorrect, including IP address, subnet mask, and default gateway, it can also prevent you from connecting to the Internet.

Solution: Run the "ipconfig" or "ifconfig" command to check your device's network settings, including IP address, subnet mask, and default gateway. Alternatively, log in to the router admin page to view the network status and check whether the internet-connected device has obtained an IP address assigned by the router's DHCP. It's recommended to set the network settings to automatically obtain an IP address.

Network Configuration Issues

Restriction on Access to Specific Websites or Services

Certain countries or organizations may block access to specific websites or services, and some websites may also only allow access from specific IP addresses or networks. This can cause you to be unable to access these websites or services.

Solution: If you suspect that this may be the reason why you are unable to open the webpage, you may need to use other tools or a proxy server to bypass the restrictions in order to access the webpage normally.

Restriction on Access to Specific Websites or Services


In conclusion, there could be various reasons why you can log in to certain apps but cannot open web pages. You can troubleshoot these issues one by one using the methods mentioned above. These methods are relatively simple to operate, and hopefully, they will be helpful to you.

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