1. Check Network Connection
Ensure your device (computer, phone, or tablet) is properly connected to the router's network. Check the network icon at the bottom right corner of your computer; if connected successfully, it will display "Connected." Additionally, inspect your network cables for any physical damage or disconnection.
2. Clear Browser Cache
The browser cache may sometimes prevent the router's web login page from loading. Clear the browser cache and then reload the page:
- Chrome: Open the browser → Click "Settings" → Click "Privacy and Security" → Click "Clear Browsing Data" → Select all cache types to clear, then click "Clear Data."
- Apple Safari: Open the browser → Click "Safari" → Click "Preferences" → Click "Advanced" → Check "Show Develop menu in menu bar" → Select "Empty Caches," then click "Empty."
- Microsoft Edge: Open the browser → Click "Settings" → Click "Privacy, Search, and Services" → Click "Choose what to clear" → Select all cache types to clear, then click "Clear Now."
3. Check the IP Address
Entering the correct login IP address is essential for accessing the router's web login page. You can use the command prompt to find the current login IP of the router:
- Press the Windows logo key + R, type "cmd," and click "OK" to open the command prompt.
- In the command prompt window, type "ipconfig" and press Enter.
- Locate the "Default Gateway" in the output; the displayed IP address is typically your router's address.
After finding the router's login IP, make sure it is correctly entered into the browser's address bar. Here are some common mistakes users make when entering 10.10.100.254. Please carefully check each digit and symbol while entering, and double-check after entering to avoid mistakes:
- 10.10.I00.254
- 10.10.l00.254
- 10.10.100.254.
- 10.10.10.100.254
- 10.10.10.l00.254
- http //10.10.l00.254
- www.10.10.100.254
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4. Use the Correct Username and Password
By default, most routers have the username "admin" and a password that is either blank or "admin". If you have changed the username or password and forgotten them, you can attempt to reset the password. Some routers allow password resets through the web interface by clicking the "Forgot Password" or "Retrieve Password" option. If the router does not support this, you may need to press the reset button on the back of the router to restore default settings. Be aware that this will erase all custom settings and configurations, so proceed with caution.
5. Verify Local Connection Settings
For devices connected to the router via cable, ensure the local connection settings are correct. Follow these steps to check and adjust the settings:
- Open "Network Connections" from the "Control Panel" or "Settings".
- Locate your local connection (typically "Ethernet" or "Local Area Connection"), right-click, and select "Properties".
- In the "Properties" window, select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties".
- Choose "Obtain an IP address automatically" and "Obtain DNS server address automatically", then click "OK".
6. Use Different Devices or Browsers
Certain devices and web browsers might be incompatible with the router's management interface, causing access issues. Trying a different device or browser is an effective way to troubleshoot.
7. Restart the Router
If the above methods do not resolve the issue, try restarting the router. Disconnect the router from the power supply, wait a few minutes, then reconnect the power and wait for the router to fully restart. Finally, try accessing the router's web login page at 10.10.100.254 again.